Frequently Asked Questions

If you have any questions, please contact us via the Contact form on this website.

 

The TiPE Pipe is a handmade piece by Russell Makes LLC, made from up-cycled titanium "drops". While we do strive for perfection in all things, the nature of the material procurement means the raw material has a chance to pick up small scratches/"imperfections" before ever arriving to Russell Makes HQ. Some examples of these imperfections can be seen in the product photos and other media found on this website.

 

Do you offer a warranty?
The TiPE Pipe comes with a limited lifetime warranty to be free of major manufacturing defects. If you suspect your piece is faulty, please contact us using the contact form.

 

When will TiPE Pipes be back in stock?
Thank you for your interest! If the store shows out of stock, please know we're working fast to make more. This is currently a brand new product, and it's hard to know how many to keep in stock.

 

How do I clean my TiPE Pipe?
To clean out accumulated residue, the safest method is to boil it in water. You may find this produces an unpleasant odor (you're cooking out old residue).

An alternative is to soak in isopropyl alcohol. Be sure to wear the appropriate PPE, and use a container with a lid. Some people also add course salt to the alcohol bath as an abrasive, and shake the container gently. Also, some kind of poker like a pipe cleaner stuck through any of the holes can help dislodge stubborn pieces of residue.

 

How soon will I receive my order?
Usually within 5-7 business days. We do our best to ship within 24hrs of you placing your order. After that, it's up to the package handlers. Please be patient.

 

When will I know my order has been shipped?
You will receive an email telling you your order tracking details and information.

 

Do I have to pay any customs and import duty taxes?
Any customs or import duties are charged once the parcel reaches its destination country. Any charges must be paid by the recipient of the package.

 

Can I pick up my order in person?
At this time we do not accept pick-ups or drop-offs.